Terms and

Please read our Terms of Use carefully before accessing or using buzzhomeoffice.co.uk. By accessing or using our Site, you acknowledge and agree to be legally bound by all of the terms of this agreement. The right to use this website is for you exclusively and cannot be transferred to any other person or entity.

We, us or our means the Buzz Office brand, as used across various members of the JDS Group. The JDS Group comprises James Donaldson & Sons Limited (company number SC244388) and its subsidiaries and affiliates. In particular, the Buzz Hive range of products is typically supplied through Smith & Frater Limited (company number SC124677) whilst the Beespoke and Home Hive products are typically supplied through one of MGM Timber (Scotland) Limited (company number SC129921), Nu-Style Products Limited (company number SC118709) or Smith & Frater Limited. The specific supplier will be confirmed on the Beespoke or Home Hive quotation that is issued. All of these companies have their registered office at Donaldson House, Saltire House, Pentland Park, Glenrothes, Scotland, KY6 2AG.

VAT No. 502 7683 53

You or your means the person using our site to buy goods from us.


All orders that you place on this website will be subject to acceptance in accordance with these Terms. These Terms may be amended at any time by us.

It is your responsibility to read the Terms every time you place an order. We reserve the right in its absolute discretion at any time and without notice to remove, amend or vary the content, which appears on any page of the Web Site.

You agree, by your acceptance of these Terms, that any material, information and ideas that you transmit to the website or otherwise shall become and shall remain the property of us.

The Goods

We will sell, and you will purchase the Goods on these Terms.

We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements, or where the Goods are to be supplied to our specifications, which do not materially affect their quality or performance.

Images and Colour Disclaimer

Please note actual colours used on the website and personalise tool may vary from the actual product. It’s important to note that they may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently.

Ordering Goods

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by following the onscreen prompts after clicking on the item you want to purchase. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

All orders are subject to stock of material availability. If we are unable to supply any of the goods that you have ordered, we will inform you as soon as possible. In the event that a product that is out of stock is part of an order and we cannot contact you; we will send what goods we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

Your Order

You will be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving any necessary information relating to the Goods and delivery requirements within a sufficient time to enable us to perform the contract in accordance with the Terms.

Once your order has been submitted, we will email you confirming your order. This confirmation email will form our acceptance of your offer and will constitute the formation of a legally binding contract between us.


The price of the Goods will be our quoted price and all prices are subject to VAT.

We reserve the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to us which is due to any factor beyond the control of the business.

Any increase in price due to a change in delivery dates, quantities or specification of the Goods which is requested by you, or any delay caused by any instructions of you or failure of you to give us adequate information or instructions may also result in an increase in price.


Our preferred method of payment is by Credit and Debit Card. We accept Visa and MasterCard. We also offer credit terms for the public sector and businesses with good trading history.

Please ensure at checkout that the ‘Billing Address’ is the cardholders address to validate the credit card payment. If you need an Invoice with your company name (if different to your Billing Address) please email us the order number and company address and we will send you a copy.

You will then receive an order confirmation email from us with your order number, details of the products you ordered and estimated delivery dates.

Delivery of goods

Please refer to our delivery and returns policy for more information.

The estimated date and time window for delivery of the goods will be advised on your order confirmation email once we have received your order. This will be within 30 days of the order being received.

If something happens which affects the agreed date of delivery, we will contact you to agree a revised date for delivery of the goods.

Delivery of the goods will take place when we deliver them to the address provided by you when the order was placed. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.


Nature of the goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods are of satisfactory quality; are fit for purpose and match the description.

We must provide you with goods that comply with your legal rights.

We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our goods (and their packaging) in the images that appear on the website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical goods (or its packaging). The goods (and their packaging) may vary slightly from those images.

Any information on the website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of goods is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any goods you require, we recommend that you contact us prior to placing an order and/or purchasing goods.

Our ability to supply the goods is subject to us holding them in stock or being able to obtain them. If on receipt of your order, the goods you have ordered are not available either in stock or by special order we will inform you as soon as reasonably possible and if we are unable to obtain them in an agreed time we will refund or re-credit you for any sum that has been paid by you or debited from your credit card or debit card for the goods.

Whilst we try to maintain continuity of supply in relation to our product lines, we reserve the right to discontinue any goods at any time and we shall be under no obligation to supply you with discontinued goods in the future. If you have already placed your order, we will notify you as soon as reasonably possible that the goods are not available and offer you an alternative product if one is available or a full refund.

In the case of certain goods, variations may arise in the finish of those goods where they originate from different factory batches.  We shall not be liable for any loss caused by such variation where such variation does not diminish the quality of the goods and where goods bought for a specific job or purpose are not purchased at the same time.

We take every precaution in the preparation of our catalogues, technical circulars, price lists and other literature, but these documents are for your general guidance only and do not form part of the contract (in the absence of fraud on our part). If you require advice in relation to the goods, a specific request for advice should be made.



We warrant that the goods:

(a)        comply with their description on our sales order confirmation form; and

(b)        are free from material defect at the time of delivery

If you believe that we have delivered goods that are in breach of our warranty, you must:

(a)         inform us (in writing), with full details, within 14 days of the defect becoming apparent; and

(b)         allow us to investigate (we may need access to your premises and product samples).

(c)         If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions in full, we will (at our option) replace the goods or refund the proportionate part of the invoice.

We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.

For all other liabilities not referred to elsewhere in these terms, our liability is limited in damages to the price of the goods. Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

Limitations on our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for losses that:

(a)             were not foreseeable to you and us when the contract was formed; or

(b)             that were not caused by any breach on our part;

– business losses; and

– losses to non-consumers.


We will try to resolve any disputes with you quickly and efficiently if you are unhappy with the goods or our service to you.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you; and If you want to take court proceedings, the relevant courts in Scotland will have exclusive jurisdiction in relation to this contract.

In the event of any conflict or inconsistency with any other communication, including advertising, marketing or promotional material, these Terms shall prevail.

Third party rights

No one other than a party to this contract has any rights under same.